Vouchers
If you have questions about your voucher for an adventure experience, we are here to help. In this section, you will find answers to the most common questions related to the use of vouchers, their validity, the reservation process, extending validity, and options for exchange or refund. You will also find information on how to use a value voucher to purchase a selected experience and what to do if you cannot reserve a specific date. Our goal is to ensure that you can use your voucher without any problems and fully enjoy the experience you have chosen for yourself or your loved ones.
How long are vouchers for purchased experiences valid?
The validity of all vouchers is 12 months from the date of issue. The validity is also stated on your voucher and can be checked by entering the code from your voucher on the reservation page or into the input field, where all details about your voucher or experience will be displayed.
How long are value gift vouchers valid?
Value gift vouchers are valid for 3 years from the date of purchase. The recipient can use them when purchasing a selected experience on our website, where the voucher value is automatically deducted from the final amount.
Can the experience be used only by the person who purchased the voucher?
The experience can be used by anyone who has the unique code. Keep the code safe and share it only with those you want to enjoy the experience.
What is the difference between a value voucher and an experience-specific voucher?
A value voucher allows the purchase of any experience on the Xsport website, with the value of the voucher deducted at checkout. An experience-specific voucher is tied to a particular activity and enables immediate booking of a date. The main difference lies in flexibility and the booking process.
Do I receive a gift voucher with every order?
With every experience order at Xsport, you receive a gift voucher in PDF format sent to your email address. The voucher contains all the key information about the purchased experience and is aesthetically designed, making it suitable for gifting electronically or printing.
What does the Gift Voucher look like?
You will receive a gift voucher in PDF format via email, which can be used for booking or gifted to someone else. You can view the appearance of the voucher at the link below.
How can I redeem a value gift voucher?
You can easily redeem your voucher on our website. When selecting an experience, enter the voucher code at checkout, and its value will be automatically deducted.
How do I exchange my experience?
Exchanging your voucher for an experience is simple and offers flexibility. If you decide to swap your chosen experience, you can do so anytime within the validity period of your voucher. The process is quick and can be completed in just a few steps.
How do I extend my voucher for an adventure experience?
Extending your voucher is simple and quick. Follow the instructions on the provided link to gain more time for enjoying your selected activity at your convenience. This flexibility allows you to plan stress-free and make the most of unforgettable moments.
Can I extend the value gift voucher?
Unfortunately, the value gift voucher cannot be extended. Value gift vouchers are valid for three years, during which time the holder must use the included code on the voucher to purchase an experience on the website. A voucher issued for a specific purchased experience will then be valid for one year from the date of purchase. If you are unable to use the purchased experience within the validity period, you can extend the purchased experience.
Can I return a voucher and request a refund?
If the purchased voucher or experience does not suit you, you can request a refund within 14 days of purchase. The refund process can be initiated through your user account or via a dedicated webpage for customers without an account. If the refund period has expired, you can still exchange the voucher for another experience anytime within its validity period.
Can I set a custom value for a gift voucher?
Yes! In addition to fixed values, we also allow you to set the voucher amount that best suits your needs.
What if the experience costs more than the voucher's value?
If the selected experience is more expensive than your gift voucher's value, you can easily pay the difference at checkout on our website.
Can a value gift voucher be used for only one purchase?
A value gift voucher or the code on the voucher can be used for any number of purchases. Just ensure you do not exceed the expiration date written on the voucher, as it cannot be redeemed after that date.
Can I add a personal message to a value gift voucher?
Of course! When purchasing a value gift voucher, you can add a personal message to make your gift even more special and tailored to the occasion.
How can I check the remaining balance on my value voucher?
You can check the balance by entering the code into the form available on this page. The balance can also be checked during purchase by entering the code into the designated field in the cart or at checkout.
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