Can I return a voucher and request a refund?

If the purchased voucher or selected experience does not meet your expectations, you can request a refund within 14 days of purchase. Refunds can be easily requested through your user account or by completing a request on the dedicated refunds page. If the 14-day refund period has expired, you can still exchange the voucher for another experience within the validity period of the voucher or experience. Refunds are not possible for value gift vouchers, but they can be used to purchase any experience from our offer.

Exchanges can be made through a dedicated link, allowing you to select a new experience that better suits your preferences. This flexibility ensures hassle-free planning of your activities, giving you the option to adjust your choice as needed. Our commitment to customer satisfaction guarantees a simple and fast refund or exchange process, ensuring you are always completely satisfied with your purchase.