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Can I return a voucher and request a refund?
If the purchased voucher or selected experience does not meet your expectations, you can request a refund within 14 days of purchase. Refunds can be easily requested through your user account or by completing a request on the dedicated refunds page. If the 14-day refund period has expired, you can still exchange the voucher for another experience within the validity period of the voucher or experience.
Exchanges can be made through a dedicated link, allowing you to select a new experience that better suits your preferences. This flexibility ensures hassle-free planning of your activities, giving you the option to adjust your choice as needed. Our commitment to customer satisfaction guarantees a simple and fast refund or exchange process, ensuring you are always completely satisfied with your purchase.